Frequently Asked Questions

Q: How do I update the database for an Android, iPhone or Blackberry?
Android Go into the application and click Menu>Edit>Check for Update. Do NOT go through the info tab on the side of the database.
There is a bug there and it doesn't actually check for updates. We hope to fix that soon but for now follow the instructions above.
Blackberry Go into application> Menu>databases>Get & Update Databases.
iPhone Go to the slide-out menu by swiping to the right or clicking on the menu button, then click on 'More Locations'.  Then click 'Update Locations' if you are not yet on the update screen.

Q: How do I change the font size for an Android, iPhone or Blackberry?

Android Go into the application> Menu> Options> Preferences.
Blackberry Go into application>Menu>Options.
iPhone The application uses your device's default font setting.

Q: I got this error message: download database failed! Error reading System full?

This message displays when you don't have enough internal memory allocated for storage space.
Click Here to learn how to change the settings and then try again. Alternatively, you can delete pictures that are stored on your device and then try again.

Q: Is my device compatible with the smart list?

Compatible All Blackberrys running OS 4.21 or higher
Window Mobile
Most Java enabled phones
Not Compatible Palm Web OS
Windows Phone 7 OS (WP7)
Verizon BREW phones

Q: How can I get the smart list onto my device if I don't have internet access?

Text Text the word SMART to 99629 for an automatic link to download Smart List.
Blackberry To install the application - download to a computer and use bb desktop to install it onto your device.
To get the databases - send blank email to and follow the included instructions.
Palm Download to your computer and use Hotsync (or any other method, such as a sd card) to copy it to your device.
Windows Mobile Download to your computer. Copy the CAB installation file to an SD card or to your device. On your device, use File Explorer to launch the installation file.
Java Enabled Phones This will work on many devices, but we cannot guarantee that it will work on all devices. Download to your computer. Copy the JAR file to an SD card. On your device, use the File Explorer to browse to the JAR file on the card and open it. This hopefully will start the installation.